This article answers frequently asked questions to Safe Doc billing.
How many licenses do I need for my school?
Short answer: one.
In School plan, one license key covers all students with the same email domain. Regardless of the size of your school, as long as your students share with the same domain name, you only need to pay for the price of one license.
If your students are assigned with different domains, you need to contact us to purchase a School Plus plan license. This is common in a school district.
Where can I find the pricing information of Safe Doc?
See Safe Doc Pricing page.
How can I get Safe Doc licenses?
This Safe Doc License Application Process instructs you to get your license.
How can I pay for our Safe Doc annual license?
Credit card or bank transfer are preferred payment methods. When you purchase an annual license or renew the annual license, an invoice (quote) is sent to your inbox. The invoice contains the payment link. We partner with Stripe for payment processing.
A Check is also accepted. Please make your check payable to XFANATICAL and mail it to 8780 19th St, Ste 458, Rancho Cucamonga, CA 91701. In addition, please contact us when you mailed your check.
The annual license will be automatically issued or renewed after the payment is made. Processing times differ based on the payment method.
- Credit cards. Immediate.
- Bank transfers. A few hours to 3 business days, depending on the banks.
- Checks. A few days to weeks, depending on the postal services.
When should I purchase / renew my license?
At your convenience. You don't have to wait for your existing license to expire.
Is credit card required upfront for the trial?
Can we get a W-9 form?
Yes. Please contact us for the W-9 form and provide your school name and address.