As you have read xFanatical Safe Doc Configuration, sometimes the Safe Doc policies in students' Chrome browser may not sync on-time with the extension policies in your Google Admin Console.
To verify the Safe Doc policies in a specific student's Chrome browsers, follow these steps.
- Get your student's device
- Open Chrome
- Go to chrome://policy. If this URL is blocked, check your Admin Console URLBlacklist setting.
- Scroll to the xFanatical Safe Doc section. The Policy name and Policy value columns are most important ones. Check those values against your Google Admin Console policy settings.
- If the policies are out of sync, try to click Reload policies to pull the policies from Google Admin Console.