You're welcome to request new features or report bugs of Safe Doc. You could post in the Safe Doc community or Contact Us directly, whichever is convenient for you.
We're passionate about helping you solve problems. Safe Doc cannot live without our customers' voices like you.
The following template shall help you describe the feature request as well as help us understand your situation. If you'd like to post in the Safe Doc public community, please anonymize any personal information in your post.
- Problem statement. What problem do your school face? If applicable, what are the steps to reproduce your issue? Share screenshots if applicable.
- Desired behavior. What is your ideal goal?
- Possible solutions. What are possible alternatives?
Terms and conditions: You agree that any feature information, ideas, or comments is or will be under and subject to the conditions set forth herein. You agree that by submitting your idea, you acknowledge and any such idea is not confidential. We (xFanatical) have no obligation to respond, confirm or develop your submitted feature idea. We may also offer different solutions to your problems. You also agree we are free to use your submitted ideas for any purpose including use, modification, display and distribution without any obligation to you.
If your feature request is not applicable to be integrated into Safe Doc, we also provide custom solution development services, subject to an additional service cost and agreement.
Report software bugs
If Safe Doc does not work properly as expected, we recommend you to troubleshoot first. Please follow this article Safe Doc Common Issues to self-service addressing the issue.
If none of troubleshooting techniques works, you're welcome to submit a software issue (bug) to us. The following protocol may facilitate organizing your thoughts and our communication. If you'd like to post it in the Safe Doc public community, please anonymize any personal information in your post.
- Issue description.
- Steps to reproduce the issue
- Step 1
- Step 2
- Step 3
- What's the expected result?
- What's the actual result?
- Additional screenshots.
Terms and conditions: By posting your software issue, you agree that we (xFanatical) may not fix the issue on time or may not able to fix the issue in certain circumstances, e.g. technical limitation.
We regularly announce Safe Doc updates in the Safe Doc community. The updates may include feature requests and bug fixes reported.